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Secure Remote Online Customer Support
Powered by LANDesk®, HEAT Plus Remote Support Suite enables fast and easy customer support via the Internet, without the need for client software.
With HEAT Plus Remote Support you can:
- Support customers remotely by taking control of the customer's desktop
- Avoid deploying support engineers onsite
- Eliminate installation and maintenance of client software
- Securely protect remote support activities
HEAT Plus Remote Support offers you these features:
- Remote support access with firewall-friendly technology using SSL-encrypted sessions.
- Incident resolution tools which give your support engineers remote control, real-time system information, file transfer, remote execute and reboot for efficient problem solving.
- On-demand technology you can download and install onto the remote PC only when absolutely needed.
- Automatic uninstall of the application at the end of any remote session
System Requirements:
- Server Install
OS: Microsoft® Windows NT® 4.0 SP6a, or Windows® 2000
SP3, or Windows XP Professional
Disk Space: 10 MB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection
(Better performance is obtained using DSL, Cable, or a
Satellite connection.)
- Console
OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0
SP6a, Windows 2000 SP3, or Windows XP Professional
Disk Space: 5 MB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer® 5.0 (version 5.5 or later
recommended)
- Client
OS: Windows OS: Windows 95 OSR2, Windows 98SE/ME,
Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP
Professional
Disk Space: 500 KB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer 4.0 to download the CAB
(version 5.5 recommended)
- Resident Client
OS: Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3,
or Windows XP Professional
Disk Space: 500 KB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection
- Broker Admin Web site (Secure Configuration only)
Web Server: Microsoft IIS 5.0 or greater
Browser: Microsoft Internet Explorer 5.5 or later, Netscape®
Navigator® 6.02 or later, Mozilla 1.0 or later
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