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- SQL relational database
- Fast, easy data entry for faster problem solving
- User friendly Resolve IT's design allows fast installation and set up time
- Prioritises issues by ranking order
- Follow on screen prompts for asking questions and get to your resolution quicker
- Follow on screen prompts for offering solutions using a knowledge base
- The abililty to link any external file to the problem (logs, dumps, screen-shots)
- Restrict system access to users according to need and avoids security issues
- Keeps track of enquiries: who, what, when, why, and how
- Tracks how long it takes to resolve issues
- Standard and customized Reporting features
- Key-word search capabilities to enable finding information to past problems easier
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